Privacy Policy — judi24 Malaysia

1.Data Controller

The data controller responsible for your personal data processed in connection with the judi24 Platform is the operator of judi24.co, licenced under an international gaming authority (hereinafter referred to as "judi24", "we", "us", or "our").

This Privacy Policy applies to all personal data collected through the judi24 Platform at judi24.co, including through Member Account registration, use of gaming services, customer support interactions, and judi24 promotional communications.

2.Personal Data We Collect

judi24 collects the following categories of personal data from Members and prospective Members:

judi24 does not collect sensitive personal data (such as health data, biometric data, or racial/ethnic origin data) except where required by applicable law for age or identity verification purposes.

3.How We Collect Your Data

judi24 collects personal data through the following means:

• Direct Provision: Information you provide when registering a judi24 Account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access judi24.co, including via cookies, server logs, and similar tracking technologies described in Section 7.
• Third-Party Sources: Identity verification data from KYC service providers; fraud screening data from payment processors; analytics data from platform analytics providers. judi24 only accepts data from reputable third-party sources operating under appropriate data protection frameworks.
• Payment Providers: Transaction confirmation and payment method details from FPX, Maybank2u, CIMB Clicks, Public Bank, Touch 'n Go eWallet, and Boost when you deposit or withdraw funds.

4.Legal Basis for Processing

judi24 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to provide you with judi24 Account services, process transactions, and fulfil our obligations under the Terms & Conditions you have agreed to.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, gaming licence conditions, and tax reporting requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, business analytics, and improving judi24's services — where such interests are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications and non-essential cookies, where we have obtained your prior consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

5.How We Use Your Personal Data

judi24 uses your personal data for the following purposes:

• Creating and maintaining your judi24 Member Account and verifying your identity
• Processing deposits and withdrawals in Malaysian Ringgit (MYR) via your chosen payment methods
• Providing access to all judi24 gaming services, including sportsbook, live casino, slots, and e-sports
• Verifying your age (21+) and ensuring ongoing eligibility to use judi24's services
• Detecting, preventing, and investigating fraudulent activity, money laundering, and other prohibited conduct
• Administering responsible gaming tools including deposit limits, loss limits, and self-exclusion requests
• Sending security alerts, account notifications, and transaction confirmations
• Providing customer support via live chat, WhatsApp, and email
• Complying with regulatory reporting obligations imposed by judi24's gaming licence
• Improving the judi24 Platform through aggregated usage analytics
• Sending promotional communications and personalised offers where you have consented or where permitted by legitimate interests

6.Data Sharing & Disclosure

judi24 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients solely for the purposes described in this Policy:

• Payment Processors: FPX, Maybank2u, CIMB Clicks, Public Bank, Touch 'n Go eWallet, and Boost — to process your deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party identity verification services used to complete mandatory age and identity checks.
• Fraud Prevention Services: Third-party fraud screening and risk management providers engaged to protect judi24 and its Members from financial crime.
• Gaming Software Providers: Game studios and content providers whose software powers judi24's game library, where technically necessary for gameplay.
• Regulatory Authorities: Competent authorities, licensing bodies, and law enforcement agencies where judi24 is required by law to disclose information.
• Professional Advisers: Legal, accounting, and auditing professionals bound by professional confidentiality obligations.

All third-party service providers engaged by judi24 are contractually required to handle your personal data securely and only for the specified purpose.

7.Cookies & Tracking Technologies

judi24 uses cookies and similar tracking technologies on judi24.co. Cookies are small text files stored on your device that help us deliver and improve our services. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the judi24 Platform, including login session management, security functions, and load balancing. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred game view, and responsible gaming tool settings for a more personalised judi24 experience.
• Analytics Cookies: Collect aggregated, anonymised data about how Members use judi24.co — pages visited, session duration, and navigation paths. Used to improve platform performance and content relevance.
• Marketing Cookies: Used with your consent to measure the effectiveness of judi24 promotional campaigns and to deliver relevant offers. You may withdraw consent for marketing cookies at any time.

You may manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies may impair your ability to use certain judi24 Platform features.

8.Data Retention

judi24 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods imposed by applicable law and regulatory requirements:

• Account Data & KYC Records: Retained for a minimum of five (5) years following Account closure, as required by anti-money laundering legislation applicable to licensed gaming operators.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• Gaming Activity Logs: Retained for a minimum of three (3) years from the date of each gaming session.
• Customer Support Records: Retained for three (3) years from the date of each interaction.
• Marketing Consent Records: Retained for the period of consent and three (3) years thereafter for compliance audit purposes.

Following the applicable retention period, personal data is securely deleted or anonymised in accordance with judi24's data destruction procedures.

9.Data Security

judi24 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and judi24.co
• Encryption of sensitive personal data and financial data at rest in judi24's databases
• Role-based access controls ensuring that only authorised personnel can access Member personal data
• Multi-factor authentication for judi24 staff accessing internal systems containing Member data
• Regular security audits, penetration testing, and vulnerability assessments of the judi24 Platform
• Incident response procedures for detecting, reporting, and remedying personal data breaches

While judi24 takes all reasonable steps to protect your data, no method of internet transmission is 100% secure. You are responsible for maintaining the confidentiality of your judi24 login credentials and should notify us immediately if you suspect any unauthorised access to your Account.

10.Your Data Rights

Subject to applicable data protection law, you have the following rights in relation to the personal data judi24 holds about you:

• Right of Access: Request a copy of the personal data judi24 holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data in your judi24 Account.
• Right to Erasure: Request deletion of your personal data in certain circumstances, subject to judi24's legal retention obligations.
• Right to Restriction: Request that judi24 restrict processing of your data in certain circumstances, for example while a rectification request is being evaluated.
• Right to Data Portability: Receive a copy of your personal data in a structured, machine-readable format where processing is based on consent or contractual necessity.
• Right to Object: Object to processing based on judi24's legitimate interests, including direct marketing. Marketing opt-outs take effect immediately.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact judi24 via live chat or email at [email protected] (plain text — not a clickable link). judi24 will respond to all data rights requests within 30 days of receipt, in accordance with applicable data protection law.

11.Children's Privacy

The judi24 Platform is strictly intended for adults aged 21 years and above. judi24 does not knowingly collect personal data from individuals under the age of 21. If judi24 becomes aware that personal data has been collected from a person under 21, that Account will be immediately suspended, the personal data deleted, and any balance forfeited in accordance with our Terms & Conditions.

If you believe a person under 21 has registered a judi24 Account, please contact our support team immediately via live chat so that appropriate action can be taken without delay.

21+judi24 strictly enforces a minimum age of 21 for all Account activity.

12.International Data Transfers

As an internationally operated gaming platform, judi24 may transfer your personal data to, and process it in, countries outside of Malaysia — including the jurisdiction in which judi24 holds its gaming licence. Where such transfers occur, judi24 ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual data protection obligations (Standard Contractual Clauses or equivalent) imposed on all international data recipients
• Transfer only to jurisdictions offering an adequate level of data protection, or where specific safeguards are in place
• Limiting the scope of international transfers to what is strictly necessary for the provision of judi24's services

13.Third-Party Links

The judi24 Platform may contain references to third-party services (such as payment processors accessed during deposit or withdrawal flows). judi24 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party service you interact with in connection with your judi24 Account activity.

14.Amendments to This Policy

judi24 reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. The revised Privacy Policy will be published at judi24.co/privacy-policy with an updated effective date.

Where amendments are material, judi24 will notify registered Members via the email address associated with their Account. Continued use of the judi24 Platform following the effective date of any revised Privacy Policy constitutes acceptance of the updated terms.

15.Contact & Complaints

For any privacy-related enquiries, data rights requests, or complaints regarding judi24's handling of your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 on the judi24 Platform — the fastest way to reach our support team
• WhatsApp: Available 24/7 — contact details provided upon Member registration
• Email: [email protected] (plain text — not a clickable link)

judi24 will acknowledge privacy complaints within 48 hours and aim to resolve all complaints within 30 calendar days. If you are not satisfied with judi24's response to a privacy complaint, you may be entitled to escalate the matter to the data protection supervisory authority in the relevant jurisdiction.